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Temp HR Documentation Specialist
Pay Range: $31.25 - $40.87/hr
Onsite Role in Rensselaer, NY
12 Month Contract
As a Knowledge/Documentation Specialist you’ll provide a seamless customer experience to Regeneron’s employees and the broader Human Resources community by supporting the HR4U Knowledge and Documentation function. You will be a key contributor to the success of employee self service and continuous improvement of the HR4U portal. You’ll meet all expected service levels by maintaining the knowledge library, meeting performance goals, and ensuring customer satisfaction within guidelines of all local laws and regulations.
As a Documentation Specialist, a typical day might include the following:
Manage knowledge library and prioritize content requests using location specific laws and regulations
Analyze the effectiveness of the knowledge management program via metrics and evaluate impact (C.O.D.E. meeting metrics ownership)
Facilitate HR4U "Missing Information" meeting and leads team to prioritize Content requests to reduce escalations
Responsible for ensuring all CCS's are updated to reflect updated content; mission critical function
Final approver on Call Center Scripts
Review Monthly Feedback queue and provide responses as necessary, and implement changes to documentation based upon customer feedback
Investigate any areas of issue and figuring out methods to resolve problems
Uphold HR4U Tier 0 governance process
Participate as SME to OPEX projects that require HR4U Documentation Support
Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives
Perform other tasks as assigned
This role might be for you if you have a:
Strong business acumen
Exemplary customer service skills.
Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving
Computer literacy, including but not limited to working knowledge of Windows operating systems and Microsoft Office products
HCM/HRIS knowledge preferred
Familiarity with customer service tools, systems, and methodologies preferred
HTML Coding strongly preferred
Report management and interpretation preferred
To be considered for this role you must have the following:
Bachelors Degree in related field, and 2 years of minimum experience.
This is a contract position at Regeneron with Magnit Global being the Employer.
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
W2 only, no third party solicitation
