Temp HR Service Center Agent
Pay Range: $25 - $35/hr
Onsite Role in Rensselaer, NY
M - F 8:00am - 4:30pm EST
12 Month Contract
As an HR4U Guide, you’ll provide a seamless customer experience to Regeneron’s employees and the broader Human Resources community with all inquiries related to HR employee programs and services, HR policies, processes, and procedures. You will be a front-line HR support representative for our employees, working to meet all expected service levels, performance goals and the full scope of services provided while ensuring that each case is fully documented in the Case Management system.
As a Guide, a typical day might include the following:
- Receiving inbound inquiries via multiple channels (phone, web-form, chat), clarifying the needs of the customer and assisting in the resolution of concerns.
- Working with the customer to understand the complexity of their needs and raising issues to Tier 2 for resolution as appropriate.
- Investigating any areas of issue and determining methods to resolve problems within the acceptable timeframes - routing or raising inquiries as appropriate to ensure timely resolution.
- Upholding HR4U Service Center policies, procedures, work instructions, and SOP's; including meeting operational standards and maintaining customer satisfaction
- Relaying opportunities for improvement of daily processes and assisting in the implementation of these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center team Lead.
- Attending Continuous Improvement project meetings as a subject matter expert representing the customer experience"
- Supporting HR Operations in Onboarding activities and documentation support through electronic document management system
- Attending Team meetings
- Completing Monthly Themed Continuous Training Activities
- Perform other tasks as assigned by the leadership team.
This role might be for you if:
- You have a strong phone presence with exemplary customer service skills.
- You have strong business sense
- You are adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving
- You have digital literacy, including but not limited to solid understanding of Windows operating systems and Microsoft Office products
- You have familiarity with customer service tools, systems, and methodologies
To be considered for this role you must be able to work a Monday - Friday, 8:00am-4:30pm schedule, have a Bachelors Degree in related field and 1+ years in a direct customer service position. Experience with dialer system navigation and management preferred. HCM/HRIS knowledge is also preferred. Report management and interpretation preferred.
This is a contract position at Regeneron with Magnit Global being the Employer.
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
W2 only, no third party solicitation
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